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FAQs

Answers to your Questions

SHOPPING INFORMATION

Where are you located / do you do meet ups?

Sovietcamerastore.com is purely online store with money back quality guarantee.

You can place your order online and pay safely with PayPal or BDO deposits.

Do You Ship Internationally?

Yes we ship internationally, shipping charge depends on the item and shipping method chosen. See total at check out page.

Please contact us if you have questions.

Shipping Methods & Cost / How Long before I see my stuff?

For orders arriving from 🇺🇦Ukraine we now offer three methods of shipping which vary in cost and speed:

  • FEDEX / DHL EXPRESS (the fastest)
  • ECONOMY EXPRESS shipping(see chart below)
  • ECONOMY shipping (the slowest cheapest option)

The shipping cost depends on destination and items in cart – please check the cost in cart.

FEDEX / DHL EXPRESS is the fastest option – usually averages 7 days worldwide.

Please note that all Express options are only available for products marked with🇺🇦 (shipped out from 🇺🇦Ukraine).

ECONOMY EXPRESS* is medium priced shipping option – a compromise between cost and speed.

Approximate delivery times** for ECONOMY EXPRESS shipping from 🇺🇦Ukraine

Destination countries (Ctrl-F to search your counrty) days
UNITED STATES OF AMERICA, UNITED KINGDOM 6-8
AUSTRIA, BELGIUM, THE CZECH REPUBLIC, CROATIA,CYPRUS, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, REPUBLIC OF IRELAND, ITALY, LATVIA, MONACO, THE NETHERLANDS, NORWAY, POLAND, ROMANIA, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND 8-11
AUSTRALIA, ANGOLA, CANADA, PEOPLES REPUBLIC CHINA, EGYPT, INDONESIA, INDIA, KYRGYZSTAN, KUWAIT, KAZAKHSTAN, SRI LANKA, MALDIVES, OMAN, THE PHILIPPINES, QATAR, SAUDI ARABIA, SEYCHELLES, SENEGAL, THAILAND, TAIWAN, UNITED ARAB EMIRATES, VIETNAM, SOUTH AFRICA 13-17
Other countries 13-17

 

*ECONOMY EXPRESS packages are routed via USA based export warehouse, which cuts the delivery times considerably.

**Please note that although 98% of packages arrive within the estimates above, some may take longer due to recent COVID-19 related issues

ECONOMY SHIPPING is done by UkrPoshta. 

ukrposhta logo

This is the most economical shipping option, but all packages are shipping with tracking numbers.

Delivery takes 2-4 weeks*** for most destinations worldwide, all packages are trackable  online.

***Please note that although most packages are arriving as scheduled(as of October 2020), some small fraction of the packages is delayed due to COVID-19.

I am from 🇵🇭Philippines – Shipping Methods / How Long before I see my stuff?

LOCAL ORDERS (for stock from our 🇵🇭Philippines warehouse) are shipped with 2GO or LBC (we choose the courier to optimize speed of delivery vs cost).

Packages are usually shipped out the same day if payment is cleared before 11am. Delivery is normally on next business day for metro Manila & 1-4 days for provincial addresses*.

 

*Although 98% of the packages are shipped out & delivered as expected occasional delays do happen and these are usually on the courier side

We appreciate your patience & understanding.

 

The same day delivery via LalaMove available! Limited to Metro Manila only.

Please note you will only be charged the price shown in the app – any change will be included with the package.

I am from 🇵🇭Philippines and ordering items from 🇺🇦Ukraine – will it be delivered to my house?

INTERNATIONAL ORDERS (items marked with 🇺🇦) shipped via ECONOMY SHIPPING arrive to Philippines to PhilPost, which does not deliver door-to-door. Packages are picked up by customers from their local PhilPost branch where 112php “handling fee” is charged upon pick up. No other fees are to be expected.

Please note Philippines customers enjoy the lowest shipping rate of 150php per package flat.

INTERNATIONAL ORDERS (items marked with 🇺🇦) shipped via FEDEX Express option are delivered door-to-door. Currently it takes about 7 days to arrive to Philippines.

If you prefer fast door-to-door delivery please choose FedEx / DHL Express option.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

Current payment options include BDO bank deposits, PayPal and credit cards.

Is Buying Online Safe?

As a general rule one needs to be cautious when buying from unfamiliar individuals, its best to look for reputable sellers who offer money back guarantee and value customer’s satisfaction over immediate profit.

ORDERS AND RETURNS

How do I place an Order?

Just place the chosen items to the cart and click “check out” – you’ll be guided though this quite easy process. Choose preferred payment method, add any notes if you like and finish by clicking on “Place your order”

How Can I Cancel Or Change My Order?

Sure, just message us on facebook we will gladly assist you with any changes.

You may also email sovietcamerastore@gmail.com

Do I need an account to place an order?

No account is necessary, also registering is one click away!

How Do I Track My Order?

For international orders we email the tracking number and link to tracking pages.

Please note that if EXPRESS SHIPPING option is chosen the tracking number will be available a few days after shipping – it takes 2-4 days for the package to arrive to export warehouse.

For Philippines orders please find LBC Express tracking page here, 2GO tracking page here.

Please note that updates on the tracking pages are often quite late – sometimes packages arrive before the courier’s tracking page is updated!

How do I to contact you if I have any queries?

By far the fastest and most efficient way is via our facebook page.

Email us at sovietcamerastore@gmail.com

How Can I Return a Product?

We understand sometimes things go not as expected – we accept returns and will even pay the return shipping if the product is not as described or any other issue we are responsible for.

Any unanswered questions? Contact Us