Returns & Refund Policy
Every camera and lens we sell is backed by our money-back quality guarantee. If an item arrives not as described, faulty, or damaged in transit, we make it right — and we pay the return shipping.
Return window
You may request a return within 30 days of delivery. Contact us first at [email protected] or via our Facebook page and we will send return instructions.
Who pays return shipping
- Item not as described, faulty, or damaged in transit: we pay the return shipping and refund you in full, including the original shipping.
- Change of mind: the buyer pays for shipping both ways. The item must come back in the condition it was sent, with any packaging and accessories.
Refunds
Once we receive and inspect the returned item, we issue the refund to your original payment method within 3 business days. Your bank or card provider may take a few days more to post it.
Non-returnable
Items damaged by the buyer after delivery, or returned outside the 30-day window without prior agreement, cannot be refunded.
Questions? Email [email protected].
